Last Updated: January 1, 2026

1. INTRODUCTION

Thank you for shopping at Majestic Global Sourcing [https://majesticglobalsourcing.com] . We want you to be completely satisfied with your purchase. This Refund and Return Policy outlines the terms and conditions for returns, exchanges, and refunds for products and services purchased from us through our website  , mobile application, retail locations, or other sales channels (collectively, the “Services”).

By making a purchase from Majestic Global Sourcing, you agree to be bound by this Refund and Return Policy. Please read this policy carefully before making any purchases. If you have any questions about this policy, please contact us before placing your order.

2. GENERAL RETURN POLICY

2.1 Return Window:

You may return most new, unopened items within 7 days of delivery for a full refund of the purchase price. Items must be returned in their original packaging with all tags, labels, and accessories intact.

2.2 Condition Requirements:

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, altered, used, or missing components may not be eligible for a full refund.

2.3 Proof of Purchase:

A receipt, order confirmation email, or other proof of purchase is required for all returns. Returns without proof of purchase may be refused or may only receive store credit at the item’s current selling price.

2.4 Return Authorization:

Some items may require a Return Merchandise Authorization (RMA) number before return. Please contact our customer service team to obtain an RMA number if required. Returns sent without an RMA number when required may be refused.

3. HOW TO INITIATE A RETURN

To initiate a return, please follow these steps:

• Step 1: Contact our customer service team at contact@majesticglobalsourcing.com or +91 7477777753 within the return window period to request a return. Please provide your order number and reason for return.
• Step 2: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed return instructions via email.
• Step 3: Securely pack the item(s) in the original packaging (if possible) and include all original accessories, manuals, and documentation.
• Step 4: Write the RMA number clearly on the outside of the package and ship the return to the address provided in the return instructions.
• Step 5: Retain your shipping receipt and tracking number as proof of return shipment.

4. RETURN SHIPPING COSTS

4.1 Customer Responsibility:

Unless the return is due to our error (incorrect item, defective product, or damaged shipment), you are responsible for paying the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping (if applicable) will be deducted from your refund.

4.2 Our Error:

If you are returning an item because of our error (you received an incorrect or defective item), we will cover the return shipping costs. Please contact our customer service team, and we will provide a prepaid shipping label or arrange for a pickup.

4.3 Free Shipping Promotions:

If you received free shipping on your original order and are returning items that bring your order total below the free shipping threshold, the original shipping cost may be deducted from your refund.

4.4 International Returns:

International customers are responsible for all return shipping costs, customs duties, and taxes. We recommend using a trackable shipping service for international returns.

5. REFUND PROCESS

5.1 Inspection Period:

Once we receive your returned item, we will inspect it to ensure it meets our return requirements. This inspection process typically takes 3 business days from the date we receive the return.

5.2 Refund Approval:

If your return is approved, we will notify you via email. Your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.

5.3 Refund Timeline:

Please note that it may take additional time for your bank or credit card company to process and post the refund to your account. Typical processing times vary by financial institution but generally take 5 to 10 business days.

5.4 Partial Refunds:

In certain situations, only partial refunds may be granted. This includes items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error; items returned more than 7 days after delivery; and items that show evidence of use beyond what is necessary for inspection.

6. NON-RETURNABLE ITEMS

The following items cannot be returned or refunded:
• Gift cards and store credits
• Downloadable software and digital products
• Personalized or custom-made items
• Perishable goods (food, flowers, etc.)
• Intimate or sanitary goods (underwear, swimwear, etc.)
• Hazardous materials, flammable liquids, or gases
• Health and personal care items
• Items marked as “Final Sale” or “Non-Returnable” at the time of purchase
• Items that have been installed, assembled, or altered
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error

7. EXCHANGES

7.1 Exchange Process:

If you need to exchange an item for a different size, color, or product, please contact our customer service team. Exchanges are subject to product availability.

7.2 Price Differences:

If the exchange item is of a higher value, you will be charged the difference. If the exchange item is of a lower value, you will receive a refund for the difference to your original payment method.

7.3 Exchange Shipping:

Standard shipping charges may apply for exchange shipments. We will provide expedited shipping at no additional cost for exchanges due to our error.

8. REFUNDS FOR SERVICES

8.1 Service Cancellation:

For services that have not yet been performed, you may request a full refund by providing written notice at least 48 hours before the scheduled service date.

8.2 Partial Service Completion:

If a service has been partially completed, refunds will be prorated based on the portion of the service that has not been delivered.

8.3 Subscription Services:

For subscription-based services, you may cancel at any time. Refunds for the current billing period WILL NOT be provided. Your access will continue until the end of the current billing period.

8.4 Non-Refundable Services:

Certain services, including but not limited to consulting, training, event tickets, and completed custom work, are non-refundable once delivered or after the event date.

9. DEFECTIVE OR DAMAGED ITEMS

9.1 Reporting Defects:

If you receive a defective or damaged item, please contact us within 3 days of delivery. Please provide your order number, photos of the damage or defect, and a description of the issue.

9.2 Resolution Options:

For defective or damaged items, we will offer you a choice of:
(a) a full refund including original shipping costs;
(b) a replacement item shipped at no additional cost; or
(c) store credit equal to the full purchase price plus original shipping.

9.3 Manufacturer Warranty:

Some products may be covered by a manufacturer’s warranty. For warranty claims, we may direct you to contact the manufacturer directly. We will assist you in facilitating warranty claims where possible.

10. LATE OR MISSING REFUNDS

If you have not received your refund within the stated timeframe, please:
• First, check your bank account or credit card statement again
• Contact your credit card company or bank, as it may take some time before your refund is officially posted
• If you have done all of the above and still have not received your refund, please contact us at contact@majesticglobalsourcing.com

11. SALE ITEMS AND PROMOTIONS

Items purchased on sale or with promotional discounts ARE NOT eligible for returns and refunds unless otherwise stated at the time of purchase. Promotional items, including free gifts with purchase, must be returned along with the qualifying purchase to receive a full refund.

12. POLICY MODIFICATIONS

We reserve the right to modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. The policy in effect at the time of your purchase will govern your return and refund rights for that purchase.

13. YOUR LEGAL RIGHTS

This Refund and Return Policy does not affect any statutory rights that you may have under applicable consumer protection laws. Nothing in this policy is intended to limit or exclude any rights that cannot be limited or excluded by law. If you are located in a jurisdiction with mandatory consumer protection laws, your statutory rights will prevail to the extent they conflict with this policy.

14. CONTACT US

If you have any questions about our Refund and Return Policy, please contact us:

Majestic Global Sourcing
Customer Service Department
Address: Raheja Centre, Nariman Point, Mumbai 400021
Email: contact@majesticglobalsourcing.com
Phone: +91 7477777753
Hours: Monday – Friday 10:00 – 18:00